Travel and tourism marketers for destinations, businesses and brands that care give back transform lives inspire

Travel and tourism marketers for destinations, businesses and brands that care give back transform lives inspire

We use proven tourism marketing strategies to reach responsible travellers.

What tourism marketing problem do you need to solve?

Our travel and tourism marketing agency solves business challenges for industry professionals. Here’s how we can help you as our client:

Connect with
your ideal traveller

Reaching the right visitors can be challenging...
Read More

Growth strategies to increase enquiries and bookings

Is your business ready to grow?
Yes!

Promote the benefits
of responsible travel

Communicating responsible tourism to travellers is complex...
Learn Why

Create and reposition
branding

Does your business need to change it's image to attract more customers?
Learn More

Brands who trust us:

Desert islands in Salar de Uyuni, Bolivia

About us

Founded in Melbourne, Australia, Mankind Digital is an ethical-first tourism digital marketing agency.

We help travel and tourism professionals focus on what they do best while spreading the word about the fair, honest and sustainable practices they uphold.

We understand the time and value that goes into providing immaculate travel experiences and our mission is to ensure that those efforts don’t go unnoticed.

Desert islands in Salar de Uyuni, Bolivia
Alberta landscape, Canada
Alberta landscape, Canada

What we do

Our work includes online marketing for travel agencies, tour operators, tourism activity companies, accommodation venues and regional marketing offices.

Promoting sustainable travel and regenerative tourism is at the heart of what we do. Our strategies are designed to meet marketing expectations, in addition to encouraging visitors to choose more responsible experiences and providers.

Our core services are marketing strategy, content marketing, customer research, SEO for tourism companies and social media marketing.

Take your marketing to the next level

Take your marketing to the next level

How we have helped clients in the past

The team at Mankind Digital has contributed to the growth of globally renowned brands and government agencies for the past 15 years. Some of the organisations we have worked with include Tourism Australia (AU), Tourism WA (AU), Amsterdam Tourism & Convention Bureau (NL), City of Perth (AU), Heineken Experience (NL), BMW (AU), Mastercard (UK), Samsung (UK & US), Virgin Media (UK) and National Australia Bank (AU).

Read our testimonials:

“I've been working with Keeley and Mankind Digital's team to improve my business website and SEO-related content and I cannot praise this company highly enough…”
“Working with Mankind Digital has been an absolute pleasure! Keeley is amazing, very professional and will only do/recommend what's right for your business...”
“In the time we have been partnered with Mankind Digital our website and SEO performance has increased with enquiries beyond our expectations...”
Tortuguero National Park, Costa Rica

What you can expect as our client

The Mankind team consists of travellers who are experts in marketing and communications.

As trusted marketing experts with more than a decade of industry experience, you can rest assured that we will deliver results.

When asked why our client partners choose us, many of our clients responded with a clear distinction of how we differ from general digital marketers. 

Tortuguero National Park, Costa Rica
Santorini, Greece
Santorini, Greece

What our clients say about working with us

  • Mankind Digital do what they say they will
  • Tourism industry knowledge
  • Open and clear communication
  • A helpful, personal approach
  • Amazing attention to detail
  • Timelines are set and adhered to
  • Focused on helping responsible tourism businesses
  • Mankind genuinely cares

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FAQ

Frequently Asked Questions

  1. Imagine that your website and online marketing campaigns are the only salespeople promoting your business. They work 24 hours a day, seven days a week without rest. But as the internet is fast-paced and ever-changing, your website and campaigns constantly need to be in tip-top shape. Just like athletes who need coaching, your campaigns need expert guidance for optimal performance.
  2. Save money and time. Instead of investing a full-time salary on one staff member or juggling marketing to run your business, partner with a travel and tourism marketing agency that will offer you value for money. Marketing agencies provide a team of specialists with different skillsets that can deliver results.
  3. When you partner with a tourism digital marketing agency, you engage a team of marketing experts with many years of experience in their speciality as well as exposure to diverse brands and projects. They have seen what works and what doesn’t work, which helps you remove a lot of the guesswork.

Marketing in travel and tourism involves specific strategies, models and techniques. These are needed to identify, reach and connect with consumers in a way that motivates them to take action.

One of the key differences for marketing in the tourism industry and tourism destination marketing compared to other industry verticals is the customer journey. In the tourism sector, the majority of the customer journey is captured in an online environment, making digital marketing channels the most cost-effective approach for reaching visitors.

The five key stages of the tourism customer journey are dreaming, planning, booking, experiencing and sharing. For any business in the tourism sector, it’s important to understand your customers’ needs and wants at each stage of the buying cycle. Content marketing strategies and targeted advertising that reaches and resonates with potential customers in each of the five stages can have the greatest impact on your business and your profit.

The main purpose of tourism marketing is to raise awareness, encourage consideration and increase demand for a particular destination, attraction, tourism activity or experience in a destination. Travel and tourism marketing strategies and tactics are used in both the private and public sectors to communicate and promote destinations, experiences and service providers.

The primary goals of tourism marketing are often to increase visitation and profit. At Mankind Digital, we partner with tourism organisations that are motivated by regeneration and sustainability, community benefit and environmental impact.

Learn more about our purpose and read the Mankind story.

Understanding who your customers are, what they need, want and expect at each stage of the customer journey is essential to a successful marketing strategy.

Effective tourism marketing can result in increased visitation and awareness of a specific region. It can also help to raise a destination’s profile and improve public perception.

For tourism businesses and travel experience providers, successful marketing strategies can increase profits and brand awareness. They can also improve a businesses’ profile on the internet. Satisfied customers become promoters of an organisation on social media and in online forums. They write positive online reviews that encourage other travellers to experience particular services.

Mankind Digital are experts in:

  1. Connecting tourism providers with targeted visitors
  2. Increasing bookings and enquiries
  3. Communicating the benefits of responsible tourism
  4. Creating and repositioning tourism brands

Learn more about the services that can help you to achieve your goals.

Travel and tourism marketing often rely heavily on digital marketing channels. These channels allow organisations to reach travellers anywhere at any time within the consumer journey or buying cycle. The primary online channels are SEO (Google search results), social media and email marketing. Other necessary digital channels include websites (including blog articles, forums and review sites), paid advertising (social media and Google Ads) and affiliate marketing.

Offline channels could include outdoor advertising, print, wholesalers, partnerships, sponsorships and events, to name a few.

Every business is different in terms of the recommended channel mix. Depending on which stage a traveller is at within the consumer journey – whether it be dreaming, planning, booking, experiencing or sharing – there are specific channels that are best to reach each audience.

Customer research and targeted 1:1 interviews with your existing customers can uncover opportunities and new marketing tactics to reach more of your ideal customers in the future. 

There are typically five core activities required to develop a successful tourism marketing strategy. These include:

  1. Define the target audience and their needs, wants and desires at each stage of the buying cycle
  2. Decide on which approach to tourism marketing makes the most sense for your audience (location-based marketing, activity marketing or corporate marketing)
  3. Consider which markets to target and which locations your campaigns should run in
  4. Focus on selling the benefits of the destination, activities or experiences
  5. Set a compelling price or package and consider a deal or any temporary promotions that may be suitable
  6. Promote the destination, activity or experience through various marketing and communication strategies and tactics best suited to your audience, approach and destination.

At Mankind Digital, we are focused on internet marketing for tourism and marketing for travel experience providers. Our core services include customer research, tourism marketing strategy, content marketing for travel, social media marketing, SEO, paid digital advertising, website design and development and tourism marketing training. We also deliver the digital marketing strategy for travel agencies, tour operators, tourism activity and accommodation providers, and destinations.

The most common approaches to tourism marketing are:

Location-based tourism marketing

This type of marketing promotes a destination by endorsing the locations’ benefits rather than promoting a specific business or service provider. Location-based marketing campaigns are often led by strong imagery and video content that help prospective visitors imagine themselves in the destination. Many location-based campaigns are supported by search engine marketing strategies that focus on specific keywords, maps and tools with information about the destination.

Activity-based tourism marketing

This form of marketing is focused on promoting the attractions, sights and activities available in the destination. For example, travellers interested in discovering ‘things to do in Melbourne’ are in the planning stages of their trip. They are often creating an itinerary of activities to enjoy. They may also be comparing the activities available in multiple destinations to help them decide where they should go. The attractions and activities they find online may help them choose which city they travel to.

Corporate tourism marketing

Corporate marketing strategies generally target attendees at conferences, trade shows and events. They promote the business and leisure aspect of the destination, enticing business travellers to make the most of an opportunity to travel for business purposes. In Australia, for example, a high proportion of corporate marketing strategies are focused on regional and interstate travellers, rather than international visitors.

High-quality images and video content are two of the most powerful tools in tourism marketing. Multimedia engages visitors in the dreaming and planning phases of the buying cycle. They help others imagine themselves in the destination. To entice a positive emotional reaction and an instant connection with a location, guests need to visualise themselves enjoying the attractions and the natural beauty of the region.

A good tourism marketing campaign is led by strong imagery and a thought-provoking content strategy. This raises awareness of the destination and encourages travellers to consider a trip in the future.

Talk to us about your upcoming campaign and how we can help you meet your objectives.   

Connect with your ideal traveller

Every second, travellers across the globe are searching for services you offer. We can help them find you. Our team is adept at drawing in exactly the type of traveller you want to speak to.

Travel and tourism marketing services that clients
have hired us for include:

Previous
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Growth strategies to increase enquiries
and bookings

Are you ready for measurable business growth and a rise in enquiries? Shine a spotlight on the destinations and industry services you offer by using data-driven internet marketing.

Revenue-generating services that may suit your business:

Previous
Next

Promote the benefits of responsible travel

Your business could be the reason why more travellers explore responsibly. All you need is compelling marketing to promote sustainable practices that travellers will find rewarding.

Your business may benefit from:

Previous
Next

Create and reposition branding

When your tourism marketing begins to feel outdated or doesn’t align with your business vision, it’s time to rebrand. This will help you reach new travellers, stay current and display business growth.

Your business may benefit from:

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